E-Book Download Sorry, Sorry, Sorry: The Case for Good Apologies by Marjorie Ingall
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Description
A clever, insightful, and laugh-out-loud funny exploration of the healing power of the words ?I?m sorry??in the vein of Quiet and So You?ve Been Publicly Shamed?from the creators behind the acclaimed website SorryWatch.It?s a truth universally acknowledged that terrible apologies are the worst. We?ve all been on the receiving end, and oh, how they make us seethe. Horrible public apologies?excuse-laden, victim blame-y, weaselly statements?often go viral instantaneously, whether they?re from a celebrity, a politician, or a blogger. We all recognize bad apologies when we hear them. So why is it so hard to apologize well? How can we do better? How could they do better? Marjorie Ingall and Susan McCarthy show us the way. Drawing on a deep well of research in psychology, sociology, law, and medicine, they explain why a good apology is hard to find and why it doesn?t have to be. Alongside their six (and a half)-step formula for apologizing beautifully, Ingall and McCarthy also delve into
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